6. PROVIDING THE PRODUCTS
6.1 The costs of mandatory delivery will be as displayed to you on our website or otherwise notified to you. Collections are also available.
6.2 When we will provide the products.
6.2.1 If the products are goods we, or our courier, will contact you with an estimated delivery date.
6.2.2 We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control we will contact you to let you know as soon as we are aware and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at a time agreed with us during our working hours of 9am to 5pm on weekdays (excluding public holidays & seasonal closing periods).
6.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, left with a neighbour or in your nominated safe place, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, if you are a consumer, we may end the contract and clause 11.2 will apply.
6.7 If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, if you are a consumer, we may end the contract and clause 11.2 will apply.
6.8 If you are a business and you fail to take delivery of, or collect, the goods within 10 business days of us notifying you they are ready for delivery or collection, we may resell or otherwise dispose of the goods and, after deducting reasonable storage and selling costs, we will account to you for any excess over the price of the goods or charge you for any shortfall below the price of the goods.
6.9 If you are a business and you fail to allow us access to provide the services, we may, without limiting any other rights we have, suspend performance of the services until you allow us access, we will not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay in performing the services and you will reimburse us for any costs or losses sustained arising directly or indirectly from your failure to comply with your obligations.
6.10 A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
6.11 You own a product which is goods once we have received payment in full.
6.12 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website or given at the time of the order. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work or additional products that are required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.13 We may have to suspend the supply of a product to:
6.13.1 deal with technical problems or make minor technical changes;
6.13.2 update the product to reflect changes in relevant laws and regulatory requirements;
6.13.3 make changes to the product as requested by you or notified by us to you (see clause 5).
6.14 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.